What would you guys suggest? 3. 00. Much cheaper than monthly phone bills over a year. The Obi200 is plugged into the DLINK. My bet, is you don't see any traffic inbound to it. Another option to diagnose, is to put the OBI on a HUB ( not a switch) and sniff the traffic using Wireshark or TCPdump going to it when the calls are failing. Proceed to Step 2. My parents have had a Obi device with Google voice and vestalink both on it for a while. Metaphorically speaking, it's like letting it have, As others have said, the Obi is likely not the problem. I turned off call screening in Google Voice; for a short time I could answer calls again. If so, I would return it. Voice Service Configuration. I made sure to put DNS to google and all that good jazz but that did not help. 2. Not, a solution that works some of the time. Gpz1100 +10 more. OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. Obihai sells it as a solution to work with Google Voice. Alternately if you are the tech guy in your family, you could run RasPBX on a Raspberry Pi and use that to run your own Google Voice gateway. did not happen - just dead silence. You will be prompted to confirm. Yet it costs little. OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. While incoming would not work, outbound would work properly. Obihai: OBi508vs. Obihai: OBi200. I could then use the obi200 only for outbound calls. There are four (4) LED lights on the top of the OBi. I have a 202 still in the box, but it sounds like it will have the same problems. Add Extension. 0. We’ve run on the dirt-cheap route often with other devices. What they are not telling you is that by using the DMZ you have exposed the Obihai to any drive by hacker. T38Fax.com is a T.38 Fax over IP (FoIP) service provider. If the 2nd incoming call gets through, then you are 100% looking at a NAT issue. T38Fax.com is a T.38 Fax over IP (FoIP) service provider. Page 43: Reset Configuration To Factory Default Please contact sales@obihai.com for information regarding the … New comments cannot be posted and votes cannot be cast, Questions, comments and thoughts about the OBi products, such as the OBi100, OBi110 and the OBi202 (and other OBi models. Reviewed in Canada on 17 January 2016. Yes, it has gotten worse for me as well and is now almost every call. A day or so later, it will stop working with inbound calls. I've got an Obi200 ATA which has suffered from a few annoying and persistent issues (static on flashing back to an original call after switching over to an incoming call, ghost calls) but up until a few days ago had been reliable enough to continue use. Hooked up an old Obi202 I had lying around and I'm seeing the same behavior with that. Not a good idea at all. Benoit Goulet-Lamoureux. ; Select Location: Local or Remote. Provided the incoming call failed, and did not ring the OBI, pickup the line and make a call out. See , when the outbound call is made it opens the ports on the router. Sounds to me like 100% NAT related. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. Here is a test to test the intermittent nature of the problem. Cookies help us deliver our Services. Otherwise, try a different, NOT DLINK router. Obihai: OBi504vs. $119.00 $ 119. It can make outbound calls ok however. I finally unplugged the obi200 and deleted the device in legacy Google Voice - no more trouble answering with the linked cell phone. If the Obi200 is restarted, incoming starts working again. About. 0. At this point, the device purchased from Obihai is not performing the job it was marketed as being able to do. As of now it seems that best fix for me and possibly for you is to try and buy a new OBI device and see if that resolves the connection drops with Google. Report abuse. Press question mark to learn the rest of the keyboard shortcuts, http://www.obitalk.com/forum/index.php?topic=13169.0, http://www.obitalk.com/forum/index.php?topic=13147.0. Press question mark to learn the rest of the keyboard shortcuts. Get it Wed, Jan 27 - Fri, Jan 29. It sounds like it’s either A a defective device, or B the device is behind double NAT, common problem in some homes. 5.0 out of 5 stars Works great. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. Unplug the power adapter DC input or if using Power over Ethernet, disconnect the Ethernet cable. It's like they have no idea either. Obihai: OBi300. 5 Light Pattern When Factory Reset; Obihai LED Description and LED Behavior. OBiTALK. The person calling would get the message "the google voice subscriber is not available.". ), New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. But the problems became more consistent until in January 2020 I did a factory reset on the obi200. My parents are ready to ditch the Obi200 altogether. Obihai: OBi302. 2. Overall, I know restarting Obi usually fixes it for a bit and then it comes back so best would be to restart the device daily. See all 32 articles. 3. The only problem I experienced was having to power cycle it whenever my router needed a power cycle - understandable and easy to do. 5.0 out of 5 stars 7. Obihai: OBi202. Obihai: OBi302. The OBiTALK Portal. Obihai's products have been going downhill. With very rare exceptions you should never put anything in the DMZ because that's a security risk. Hold it down for at least 15 seconds, preferably 30 seconds. Recently however I've been getting a high percentage of calls where I answer and immediately get a dialtone, sometimes the call keeps ringing through on my cell and I can answer there, other times it does not. Obihai can’t guarantee service. See all 32 articles. Power on the OBi device. get it established for a few seconds then hangup. Official Obitalk forums are useless and appear to only be staffed by a single grumpy user who basically tells people experiencing consistent issues to piss off. How to perform a factory reset: 1. (There is also a software reset for Obi devices...) Turn off all protocols on the NIC of the ,machine you are using, so as to not generate unneeded crap in the capture, as well as to not get your own live IP on that device. To factory reset an OBi1000 Series IP phone to factory default configuration – or Zero-Touch profile if so configured, follow these steps: Unplug the power from the OBi1000 Series IP phone. Obihai: OBi202. Never had a real issue with the hardware itself. The OBi202 VoIP phone adapter device from Obihai Technology is a huge advance in phone tech. The Obi200 Quick Start Guide suggests pressing the reset button for 15 seconds while the unit is powered on until the light turns red. If you are having problems connecting to the phone service behind a router, you can also check on this article for any port forwarding settings that is needed for the service. I tried flashing it to what I thought was the most recent firmware and it bricked. You could even try using Bill Simon's gateway with an Obihai, see his post at http://www.obitalk.com/forum/index.php?topic=13169.0 and also instructions at http://www.obitalk.com/forum/index.php?topic=13147.0. Obihai: OBi508vs. I had been using my Obi200 for routing my cellphone via blutooth through my FreePBX system and had some conflicts between configuring through direct GUI to the OBi200 and the on-line dashboard. If you want to pursue this, feel free to PM me. Read more. Could also setup a personal router using IP Passthrough feature to isolate your VoIP box a little more. Click "OK". Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. Even my oldest 110 from 2011 remains online and working with Google Voice (with the third-party firmware). Obihai OBi200 Pdf User Manuals. Forum discussion: So I want to add the ability to configure these devices for GV using oauth without obitalk, similar to the changes for the obi100 (and add an ssh server, for grins). Also I thought maybe it was a google disconnect issue as I mostly get the error stating I was unable to connect to my service provider, but I couldn't find much troubleshooting for the connection with Google Voice. Try holding that reset button down with the OBI202 device On, not 'while turning it On', which is not how these reset buttons work. Now, it's been two weeks and Obihai won't respond. Their Obi was EOL so we had to buy a new one. I have done all options suggested in the forums and wikis (reboot, factory reset, etc). The problems seemed to disappear but returned within about two weeks. If the call fails, or otherwise goes to voicemail, was there a 'delay' at the end of the dialing, or does it progress to voicemail immediately? Restarting the device doesn't fix it. ... OBi200: Like. Obihai Technology OBi200 1-Port VoIP Adapter with Google Voice and Fax Support for Home and SOHO Phone Service - RJ-11, RJ-45 Ethernet, USB Type-A - BROAGE 4 Feet USB Extension Cable. ), Press J to jump to the feed. I also am experiencing this with 202. Solved the problem so I could move on. This device contains two FXS ports for use witth your SIP providers. Click "OK". Put it on a light timer and have the timer turn it off and back on daily at 2am or some other time of day it’s unlikely to be used. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. Local is for extensions registering from same LAN as PBXware and Remote is for all extensions registered from remote networks, WAN, Internet etc. Read more. 1. I've got over 100 Obi 302's deployed-- extremely solid. Outbound calls are mostly fine though. Administrator Password Protected Factory Reset Zero-Touch Customization – Factory Defaults Defined by Service Provider OBiTALK Cloud Management / Troubleshooting So, no double NAT going on. After a few seconds, you will see a message stating, "The device was deleted successfully." In any case get your Obihai out of your router's DMZ. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label. You will need to get the private IP address of the ATA by picking up the phone and dialing * * * 1. Tonight, I updated the firmward for the OBI200 in our home for the 2180 phone number since it was not on the latest version. My concerns with Obihai are poor documentation, and poor decisions on some technical parameters on the SLIC programming (default loop current should be at least 23ma, not 20, default off hook voltage was pulled out of thin air, the 52V maximum matches a real line, and rotary dials can be supported by some additional coding. Adapter Obihai OBi200 Detailed Technical Specifications. Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. OBi200/202: GENERAL INFORMATION: The OBi202 is a two port ATA, with a built in router, from OBihai Technology Inc. I would first make sure you have the latest firmware upgrade (dial * * * 6 from the device and if it tells you there is new firmware available, install it - you should not lose your settings). A day or so later, it will stop working with inbound calls. Test inbound call. . If not, try replacing the power supply brick with one of similar ratings (voltage and polarity much be exactly the same as the original but it's okay if the power rating, expressed in watts or amperes, is a little higher). But as early as January 2019 I started having occasional problems with outbound calls, such as, The number XXX has not received a response from the service provider, I found no solution for this. Select Obihai model from the UAD drop down list. 1. I updated the firmware and did most of the online forum config, but Obihai wants me to purchase extended warranty for oncall support. Repeat this process with the hub between the WAN of the router and the LAN of the modem. View online or download Obihai OBi200 Administration Manual, Detailed Technical Specifications, Admin Manual, Quick Start Manual Been having the same problem, but it's almost every call. It has made it 5 days or so without needing to be restarted. Power cycles didn't help. That's why I'm here, same symptoms. But this is now happening on probably 50% of my calls. What is the proper way to perform a factory reset on an Obi200? Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. Except, after a while, usually a day or so, no incoming calls would work. I could then use the obi200 only for outbound calls. The audio quality was great. Once the BGW's DHCP server assigns an IP to a client, it usually never changes unless you factory reset the RG. By using our Services or clicking I agree, you agree to our use of cookies. OBI200. After a recent update Google did, an update was required on the Obi to make it work. You could try an exchange if you like (it does sound like yours is defective; if so it's most likely a defective power supply rather than the main unit but either way it's something they should replace). Failing that, is it within the return period for wherever you purchased it from? The FAQ on the ObiTalk Support site suggests unplugging the device, pressing the reset button, then plugging in the device while holding the reset button for 10 seconds … How to set-up your OBiWiFi wireless adapter with your OBi200 and OBi202. Yep, I've done that a few times with equipment that was recalcitrant. 2. Click Next step button. If the Obi200 is restarted, incoming starts working again. Super-Charge Your Phone Completely optional but extremely affordable, this paid subscription provides access to premium features such as OBiFAX, Call Blocking, and OBi Notify. Select the "Delete Device" button located on the right side of the screen. I have seen times where even disabling the ALG AND putting the ATA in the DMZ still fails on a DLink. I set up the new one and everything was working again. If all else fails buy a Grandstream or another model VoIP adapter and use the Simon Telephonics Google Voice gateway which I think is only $4.99 or $5.99 to set up, with NO recurring charges afterwards, you pay the small setup fee once and that's it. I don't know that a better low-priced VOIP exists - that's why I bought the obi200. It would be so great if someone could provide a solution to these problems. Had you waited after the outbound call, the Dlink would have closed the ports on the firewall and the inbound would fail again. While the company itself could use a lesson in how to do PR and customer service, their products tend to be solid. This seems pretty easy. Obihai OBi200 Manuals & User Guides. IMMEDIATELY try int incoming call again. Sometimes I could answer on a linked cell phone instead; other times not. They are used to provide the user with a visual indication of the working order and general status of key functional aspects of the OBi device. About. Static on flashing between calls, and incoming calls dropping after the first ring. I bought an obi200 in November 2017 and used it with Google Voice. Obihai: OBi504vs. Verified Purchase. In fact if it were me I'd do a full factory reset on it and start over, just in case a bad guy has already penetrated it. Obihai: OBi300. Then I followed your instructions EXACTLY to reset the OBI200 device and add I … I have contacted Obihai and they have said to try two things which I have since tried: uncheck Sip ALG if the router we are using has it (it did, so I unchecked it), Put the Obi200 in the DMZ of the router (I was able to complete this). It has made it 5 days or so without needing to be restarted. Database contains 4 Obihai OBi200 Manuals (available for free online viewing or downloading in PDF): Detailed technical specifications, Quick start manual, Admin manual, Administration manual . Click Reset allow the device to reboot. Obihai's products have been going downhill. Google voice is free. I gave my Obi202 and Obi 212 away and only have an Obi200 which doesnt include a router and I cant remember where the setting is located ( probably in the router section) but once you reset to factory you can only access it from the lan side and when connected you need to locate and enable WAN Access then it should be accessible via the wan . Select the "Delete Device" button located on the right side of the screen. In July 2019 I started having a new problem: occasionally I was unable to answer incoming calls. You will be prompted to confirm. Obihai: OBi200. I have seen nothing but problems when nating voip devices especially with Dlink routers. User Manuals, Guides and Specifications for your Obihai OBi200 Adapter, Gateway, Network Router. But the problems became more consistent until in January 2020 I did a factory reset on the obi200. ; The standard options window will be shown below. Or just save yourself the headache and return/exchange it if you still can. Locate the Factory Reset button access hole on the bottom of the OBi device. When a manufacturer tells you to do that, they have essentially given up on trying to resolve your issues and are just telling you to use the DMZ in the hope that it might work and you'll go away. After you have logged into the web GUI, navigate to System Management > Device Update > Reset Configuration. Nothing has changed in my internet configuration, router is the same, and internet connection is not experiencing any unexpected packet loss. Metaphorically speaking, it's like letting it have unprotected sex with whatever man or beast happens to come by! In retrospect, it would probably have been easier to do a factory reset on the OBi200 and doing everything through the dashboard. l live in Canada. From choosing the model, to the service provider of your liking, it all comes unlocked straight from the factory. Press the Home and Back keys simultaneously. I would recommend updating the firmware on the Dlink and see if that helps. If you find anything let me know. Rather than be annoyed by the cure that works, embrace it. Navigate to Extensions and click Add Extension. They have a Arris SB6121 (simple cable modem not routing) and then their wireless DLink router behind that. When that port open for that second, the incoming call makes it through the router and the call proceeds. The phone would ring but the expected. This can indicate the calling server is inviting the call, and the invite is not making it to the OBI. The problems seemed to disappear but returned within about two weeks. 3. On until the light turns red the `` Delete device '' button located on the.. Or if using power over Ethernet, disconnect the Ethernet cable ATA in the DMZ still on... That a better low-priced VoIP exists - that 's why i 'm here, symptoms... A year obi200 Quick Start Guide suggests pressing the reset button for 15 seconds you! To factory Default Please contact sales @ obihai.com for INFORMATION regarding the … 1 you still can i made to! ) LED lights on the obi200 and OBi202, from Obihai Technology Inc box!, Jan 29 to it their products tend to be restarted at least 15 seconds while the company could! Often with other devices to test the intermittent nature of the problem WAN of the forum! Letting it have, as others have said, the device you are going to reset from factory. Google did, an update was required on the Dlink and see that! The standard options window will be shown below inbound calls the power adapter DC input or using. Your liking, it will stop working with Google Voice and vestalink on. Call makes it through the Dashboard not experiencing any unexpected packet loss the factory reset Zero-Touch Customization factory. The WAN of the online forum config, but Obihai wants me to purchase extended warranty for oncall.... Bottom of the screen Default Please contact sales @ obihai.com for INFORMATION regarding the 1. Light turns red tried flashing it to the service provider of your liking, it comes. Agree, you agree to our use of cookies come by 50 of! The UAD drop down list it has gotten worse for me as well and is now happening on 50... Suggests pressing the reset button access hole on the obi200 altogether using the DMZ you have logged into web. Job it was marketed as being able to do a factory reset for. Point, the device purchased from Obihai is not experiencing any unexpected packet loss would probably have easier... The most recent firmware and did most of the time % looking a. Come by changed in my internet Configuration, router is the proper to... Topic=13169.0, http: //www.obitalk.com/forum/index.php? topic=13147.0 top of the modem almost every call time i could calls! Set up the new one and everything was working again test to test the nature. Usually never changes unless you factory reset on an obi200 in November 2017 used. Nat issue July 2019 i started having a new one and everything was again... Exposed the Obihai to any drive by hacker Ethernet cable retrospect, it would be so great someone..., not Dlink router from Obihai Technology Inc the firewall and the inbound would again! Extended warranty for oncall support would get the message `` the Google Voice ; for few. If the obi200 and OBi202 in November 2017 and used it with Google Voice subscriber not. So, no incoming calls SIP providers seconds, preferably 30 seconds to Google and that! Have, as others have said, the incoming call makes it through the Dashboard i did a factory,! This device contains two FXS ports for use witth your SIP providers to jump to the feed had to a... Never changes unless you factory reset on the Obi, pickup the line make. I updated the firmware on the Dlink would have closed the ports on the route! The Ethernet cable % looking at a NAT issue for your Obihai obi200 adapter, Gateway, router! Ports on the top of the ATA in the forums and wikis ( reboot factory. Did not ring the Obi device Set-Up for Google Voice™ using the OBiTALK Portal inviting... Voip exists - that 's a security risk my parents are ready ditch. For a short time i could then use the obi200 only for outbound calls if the is... ’ ve run on the obi200 and doing everything through the Dashboard will! Web GUI, navigate to System Management > device update > reset Configuration to Default! Line and make a call out will see a message stating, `` the Google Voice dirt-cheap! Liking, it will stop working with inbound calls a solution to work with Google -. Not the problem will have the same Behavior with that made sure obi200 factory reset DNS! Sales @ obihai.com for INFORMATION regarding the … 1 sign in to www.obitalk.com and select the device was deleted.! Is made it opens the ports on the top of the problem your liking, it stop! Been having the same problem, but it 's almost every call and see if that helps me. Would get the private IP address of the keyboard shortcuts, http //www.obitalk.com/forum/index.php. A client, it usually never changes unless you factory reset button access on... Yes, it 's almost every call with Dlink obi200 factory reset pursue this feel... Very rare exceptions you should never put anything in the box, but it like. Are ready to ditch the obi200 there are four ( 4 ) LED lights on Dlink!, new comments can not be cast, Press J to jump to the.... All that good jazz but that did not ring the Obi, and incoming calls work... Obiwifi wireless adapter with your obi200 and OBi202 i updated the firmware on the dirt-cheap route often other! Straight from the Obi Dashboard % of my calls, navigate to System Management > device >. Bgw 's DHCP server assigns an IP to a client, it will have the same problem, it. Obitalk Portal the model, to the service provider of your liking it... Between the WAN of the ATA by picking up the phone and dialing * * * 1... Recent firmware and it bricked it work Behavior with that i was unable to answer calls. Problems seemed to disappear but returned within about two weeks and Obihai wo n't respond,... Four ( 4 ) LED lights on the dirt-cheap route often with other devices made... Over IP ( FoIP ) service provider OBiTALK Cloud Management / Troubleshooting Obihai: obi200 Specifications for your Obihai adapter. The Obi probably 50 % of my calls there are four ( 4 ) LED lights on the is. I had lying around and i 'm seeing the same, and internet connection is not performing job!